Ember Heart Necklace

How long will it take for my order to arrive?

Mainland Spain: 1-3 business days.

Europe: 4-10 business days

International: 7-15 business days.

Orders placed on weekdays before 11:59 a.m. CET will generally ship the same business day. Orders after 11:59 a.m. CET will leave the next business day.

* Personalized items require a period for their creation that ranges between 1-3 weeks.

How much is the shipping?

Shipping in Spain: FREE

European Union shipping with tracking: € 8

Tracked international shipping outside the EU has a flat rate of € 15 with some exceptions.

Can I return the product?

Yes. You have 30 days after receiving your order to request the return of unused and undamaged products.

Where do you ship from?

We do everything internally from our headquarters in Madrid, Spain.

Please contact us at khloejoyas@gmail.com with any questions.

How should I care for my jewelry?

Avoid contact with harsh chemicals, moisture, and friction to prolong your jewelry. Clean your jewelry regularly with a soft cloth to restore shine. See our Jewelry Care page for more details.