RETURNS IN SPAIN
We want all our customers to be satisfied with their orders. However, if this is not the case, you have 14 calendar days to return your item(s) from the delivery date.
✦ Returns are not accepted on Discounted , Reduced, Outlet, Last Chance or Special Price products.
Personalized items cannot be returned or exchanged.
For hygiene reasons, earrings are exempt from exchanges and returns.
Orders resulting from Sweepstakes, Prizes, and Gifts cannot be exchanged or returned.
✦ All products must be returned unused . Tags and labels are intact , along with all packaging, bags, etc., ready to be resold.
If not, we will reject the return and return it to you postage due.
✦ To request a refund: log in to your customer account.
✦ To return the item(s), you must send it to us with proof of receipt and a tracking number . You must also provide us with the tracking number.
If you prefer, we can provide you with a return label that expires in 3 business days, at a cost of €6 , which will be deducted from your return.
✦ We will verify that the item is in perfect condition (ready for sale) and approve the return.
If the product is not in perfect condition, we will return it to the customer at the customer's expense.
✦ The original shipping cost (€3.99) will be deducted from the refund amount if you no longer qualify for free shipping.
(If the product to be returned was not included in the original order, it would not have had free shipping because it had not reached the minimum amount for free shipping.)
✦ KHLOE JEWELRY carefully checks and photographs each product before shipping, but if you receive a defective product , please contact us within 24 hours of receiving the package and we will send you a new one as soon as possible.
✦ Please allow up to 7 days from receipt of the item for us to process returns during sale periods.
CHANGES IN SPAIN
✦ You have 14 calendar days to exchange your item(s) from the delivery date.
✦ All products must be returned unused . Tags and labels are intact , along with all packaging, bags, etc., ready to be resold.
If not, we will reject it and return it to you postage due.
✦ Earrings cannot be returned or exchanged for hygiene reasons.
Personalized items cannot be returned or exchanged.
Raffle and giveaway products are not eligible for returns/exchanges.
✦ Log in to your customer account to request the change.
✦ You must send us the product with a receipt and tracking number . You must also provide us with the tracking number.
If you prefer, we can provide you with a return label that expires in 3 business days, at a cost of €6 .
Shipping of the new product being exchanged is at our expense.
✦ KHLOE JEWELRY carefully reviews and photographs each product before shipping, but if you receive a defective or damaged product, please contact us within 24 hours of receiving the package and we will send you a new one as soon as possible.
INTERNATIONAL RETURNS AND EXCHANGES
✦ Return postage is the customer's responsibility (with tracking and acknowledgment of receipt) and the original shipping cost is non-refundable.
✦ If we receive your order outside of the 14-day period, we reserve the right to refuse your return and send it back.
✦ We reserve the right to deduct the original shipping cost from your refund if you no longer qualify for free shipping.
✦ If you are returning products from outside Spain, please mark the returned products on the customs declaration, or additional customs charges may apply.
✦ You have 14 calendar days to return your item(s) from the delivery date.
✦ There is a 10% restocking fee on the value of the returned item(s), which will be deducted from your refund. (This fee does not apply to exchanges.)
✦ Returns are not accepted on Discounted , Reduced, Outlet, Last Chance or Special Price products.
Personalized items cannot be returned or exchanged.
For hygiene reasons, earrings are exempt from exchanges and returns.
Orders resulting from Sweepstakes, Prizes, and Gifts cannot be exchanged or returned.
✦ All products must be returned unused . Tags and labels are intact , along with all packaging, bags, etc., ready to be resold.
If not, we will reject the return and return it to you postage due.
✦ To request a refund: log in to your customer account.
✦ To return the item(s), you must send it to us with proof of receipt and a tracking number . You must also provide us with the tracking number.
✦ We will verify that the item is in perfect condition (ready for sale) and approve the return.
If the product is not in perfect condition, we will return it to the customer at the customer's expense.
✦ We reserve the right to deduct the original shipping cost from your refund if you no longer qualify for free shipping.
(If the product to be returned was not included in the original order, it would not have had free shipping because it had not reached the minimum amount for free shipping.)
✦ KHLOE JEWELRY carefully checks and photographs each product before shipping, but if you receive a defective product , please contact us within 24 hours of receiving the package and we will send you a new one as soon as possible.
Right of withdrawal
If you are contracting as a consumer and user, you have the right to withdraw from this contract within 14 calendar days without giving any reason. (Except for personalized items).
The withdrawal period will expire 14 calendar days after the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the items or, in the event that the items comprising your order are delivered separately, 14 calendar days after the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the last of those items.
To exercise your right of withdrawal, you must notify Khloe Joyas by sending an unequivocal statement (for example, a letter sent by post or email) to shop@khloejoyas.com , including the order number, the item, the reason for the return, and your contact information. You may use the model withdrawal form at the end of these Terms and Conditions, although its use is not mandatory. To comply with the withdrawal deadline, it will be sufficient for you to send your communication regarding your exercise of this right before the withdrawal period expires.
Consequences of withdrawal
In the event of withdrawal on your part, we will refund all payments received from you, including the costs of delivery to the initial delivery address (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method we offer) without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract (and after we have received the goods).
Notwithstanding the foregoing, we may withhold reimbursement until we have received the items back, or until you have provided proof of their return, whichever is met first.
For discounted, reduced, outlet, or special price products, exchanges or returns will not be accepted.
Personalized items do not accept exchanges or returns.
For hygiene reasons, earrings cannot be exchanged or returned.
You must request a return on our website via a courier, without undue delay and, in any case, within a maximum period of 14 calendar days from the date you notify us of your decision to withdraw from the contract. The deadline will be deemed met if you return the goods before this period has expired. Once the 14-calendar-day period has elapsed without Khloe Joyas being in possession of the items you wish to return, you will lose your right to a refund.
You will be responsible for the direct cost of returning the goods.
In the event of handling other than that necessary to establish the nature, characteristics and functioning of the items, you will be responsible for any resulting decrease in value.
Exclusions and particularities
You will not have the right of withdrawal in the case of supplying personalized items .
Your right to withdraw from the contract applies only to items returned in the same condition as when you received them. No refund will be issued if the item has been used beyond opening, for products that are not in the same condition as when they were delivered, or for products that have been damaged in any way. Therefore, you should take care of the product(s) while they are in your possession. Please return the item using or including all original packaging, instructions, and any accompanying documents.
Returns via courier:
You must contact us through our return request so we can provide you with a Return Label (cost is €6).
If you do not wish to return the products via the above option, you will be responsible for the return shipping costs. Please note that if you choose to return the items to us freight collect, we will be authorized to charge you for any costs we may incur.
After examining the item, we will inform you if you are entitled to a refund of the amounts paid using the same payment method or credit card (depending on the type of item). The refund will be issued as soon as possible and, in any case, within 14 days from the date you notified us of your intention to withdraw. However, we may withhold the refund until we have received the goods back or until you have provided proof of having returned the goods, whichever is met first. The refund will always be issued using the same payment method you used to pay for the purchase.
You will bear the cost and risk of returning the products to us, as indicated above. If you have any questions, please contact us at shop@khloejoyas.com.
Please note that, once the order has been delivered, if you exercise your legal or contractual right of withdrawal and you arrange for the delivery of the order, and we have not provided this service, we will not be able to assume the risk of returning the package due to reasons not attributable to Khloe Joyas.
Also, remember that you will be responsible for the contents of the return package when using any of the return options offered by Khloe Joyas. In the event of an error in the contents of the return package that is not attributable to Khloe Joyas, we will be authorized to charge you the corresponding costs if we are able to return the package to you.
In any case, the rights and actions recognized by current legislation are safeguarded.
Example/template withdrawal
Withdrawal form (you only need to complete and send this form if you wish to withdraw from the contract)
Attention: KHLOE JEWELRY and email: shop@khloejoyas.com
I hereby inform you that I withdraw from my contract of sale of the following item:
Order No.:/Received on:
Consumer name:
Consumer address:
Consumer's signature (Only in case of paper submission)
Date:
(Delete as appropriate)
Lorem ipsum dolor sit amet, nonumes voluptatum mel ea, cu case ceteros cum. Novum commodo malorum vix ut. Dolores consequuntur in ius, sale electram dissentiunt quo te. Cu duo omnes invidunt, eos eu mucius fabellas. Stet facilis ius te, quando voluptatibus eos in. Ad vix mundi alterum, integrate urbanitas intellegam vix in.
Eum facete intellegat ei, ut mazim melius usu. Has elit simul primis ne, regione minimum id cum. Be deleniti dissentiet ea. Illud mollis moderatius ut per, at qui ubique populo. Eum ad cibo legimus, vim ei quidam fastidii.
Quo Debt Living Ex. Qui ut admodum senserit parting. Id adipiscing disputing eam, be id magna pertinax concludaturque. Ex ignota epicurei quo, his ex doctus delenit fabellas, erat timeam cotidieque sit in. Vel eu soleat voluptatibus, cum cu exerci mediocritatem. Malis legere at per, has brute putant animal et, in consult utamur usu.
You have met a perfect mode, you eum mucius conclusionemque, mel te erat deterruisset. Duo ceteros phaedrum id, ornatus postulant in sea. His at autem inani volutpat. Tollit possit in pri, platonem persecuti ad vix, vel nisl albucius gloriatur no.
Ea duo atqui incorrupte, sed rebum regione suscipit ex, mea ex dicant percipit referrentur. Dicat luptatum constituam vix ut. His vide platonem omittantur id, vel quis vocent an. Ad pro inani zril omnesque. Mollis forensibus sea an, vim habeo adipisci contentiones ad, such autem graecis ne sit.
Lorem ipsum dolor sit amet, nonumes voluptatum mel ea, cu case ceteros cum. Novum commodo malorum vix ut. Dolores consequuntur in ius, sale electram dissentiunt quo te. Cu duo omnes invidunt, eos eu mucius fabellas. Stet facilis ius te, quando voluptatibus eos in. Ad vix mundi alterum, integrate urbanitas intellegam vix in.
Eum facete intellegat ei, ut mazim melius usu. Has elit simul primis ne, regione minimum id cum. Be deleniti dissentiet ea. Illud mollis moderatius ut per, at qui ubique populo. Eum ad cibo legimus, vim ei quidam fastidii.
Quo Debt Living Ex. Qui ut admodum senserit parting. Id adipiscing disputing eam, be id magna pertinax concludaturque. Ex ignota epicurei quo, his ex doctus delenit fabellas, erat timeam cotidieque sit in. Vel eu soleat voluptatibus, cum cu exerci mediocritatem. Malis legere at per, has brute putant animal et, in consult utamur usu.
You have met a perfect mode, you eum mucius conclusionemque, mel te erat deterruisset. Duo ceteros phaedrum id, ornatus postulant in sea. His at autem inani volutpat. Tollit possit in pri, platonem persecuti ad vix, vel nisl albucius gloriatur no.
Ea duo atqui incorrupte, sed rebum regione suscipit ex, mea ex dicant percipit referrentur. Dicat luptatum constituam vix ut. His vide platonem omittantur id, vel quis vocent an. Ad pro inani zril omnesque. Mollis forensibus sea an, vim habeo adipisci contentiones ad, such autem graecis ne sit.