All orders are shipped from our warehouse in Spain via Correos or GLS for the entire country and Correos for international shipments.

They are delivered IN HAND.

✦ Please allow 1-3 business days (during non-sale periods) and up to 7 business days (during sale periods) for our team to PREPARE and DISPATCH your order (unless you choose Express Shipping 24-48 business hours).

✦ Once your shipment has been prepared and dispatched, we will use TRANSIT business days to receive your order.

✦ Shipments with tracking can be tracked on the Correos website, or through the link in your order.

✦ The tracking number will be sent to you by email with the shipping confirmation.

Shipping Information

PENINSULAR SPAIN

STANDARD SHIPPING

Standard shipping cost is €2.99 or FREE if you spend €75 or more. Delivered by GLS courier or your usual postman (Correos) by hand and with a signature. The estimated delivery time is 2 to 6 business days once it leaves our warehouse.

SHIPPING WITH TRACKING

The cost of tracked shipping is €3.99 if you choose GLS, or €4.50 if you choose Correos. Tracked shipping (you'll receive a tracking number from origin to destination for your peace of mind). The estimated shipping time is 2 to 4 business days once it leaves our warehouse. (This shipping option is a priority for us and will ship before standard shipping orders.)

URGENT SHIPPING 24-48 WORKING HOURS

Express shipping is €6.99 if you choose GLS or €7.50 if you choose Correos. Our packaging team prioritizes this service, so if you need your jewelry as soon as possible, please choose this option. Delivery is within 24-48 business hours (if placed on a weekday before 11:00 am). If placed after 11:00 am or on a weekend (or bank holiday), it will be dispatched the next business day for delivery within the following 24-48 business hours. This is a hand-delivered, signature-based service delivered by a GLS courier or your usual Correos postman.

Orders with Express Shipping placed:

Before 11:00 am on Monday: Arrive Tuesday or Wednesday.
Before 11:00 am on Tuesday: Arrive on Wednesday or Thursday.
Before 11:00 am on Wednesday: Arrive on Thursday or Friday.
Before 11:00 am on Thursday: Arrive on Friday or Monday.
Before 11:00 am on Friday: Arrive on Monday or Tuesday.
All orders placed after 11:00 am on Friday and until 11:00 am on Monday will arrive on Tuesday.

BALEARICS

STANDARD SHIPPING

Standard shipping is €9.99, or FREE if you spend €75 or more. Your regular carrier will deliver it by hand and sign for it. The estimated shipping time is 2-6 business days once it leaves our warehouse.

EXPRESS SHIPPING

Express shipping takes 24-72 business hours (leaving the next business day) and costs €15

CANARY ISLANDS, CEUTA AND MELILLA

STANDARD SHIPPING

Standard shipping is €9.99, or FREE if you spend €100 or more. Your regular carrier will deliver it by hand and sign for it. The estimated shipping time is 3-9 business days once it leaves our warehouse.

PORTUGAL

STANDARD SHIPPING

Standard shipping is €4.99, or FREE if you spend €100 or more. Your regular carrier will deliver it by hand and with a signature. The estimated shipping time is 3-4 business days once it leaves our warehouse.

EXPRESS SHIPPING 24-48 WORKING HOURS

Express shipping costs €8.99. Our packaging team prioritizes this service, so if you need your jewelry as soon as possible, please choose this option. Shipping is via Correos Premium. Delivery is made within 24-48 business hours from the time it leaves our warehouse.
Delivery is made within 24-48 business hours (if placed on a weekday before 11:00 am). If placed after 11:00 am or on a weekend (or holiday), it will be shipped the next business day for delivery within the following 24-48 business hours. This is a hand-delivered service with signature by your usual carrier.

INTERNATIONAL SHIPPING

✦ All international orders have a shipping cost of €9.99 or FREE if you spend over €100.
✦ We offer express service to the US for €29.99, with an estimated delivery time of 1 to 4 business days. We'll prioritize these during peak periods, so they'll ship first.

✦ Unfortunately, we do not currently ship to the following countries:
✦ Albania, Afghanistan, Bahrain, Bangladesh, Bosnia, Brunei, Guadeloupe, India, Indonesia, Iran, Iraq, Israel, Jordan, Kuwait, Kyrgyzstan, Laos, Lebanon, Maldives, Mongolia, Myanmar (Burma), Nepal, North Korea, North Macedonia, Oman, Pakistan, Palestinian Territories, Philippines, Qatar, Reunion, Romania, Russia, Sri Lanka, Syria, Taiwan, Tajikistan, Thailand, Turkmenistan, Uzbekistan, Vietnam, Yemen.
✦ Africa, Central America and South America.

Important note:

KHLOE JOYAS is not responsible if your order does not arrive on time due to periods of high shipping volume or due to problems with the shipping company.

According to International Trade Regulations, KHLOE JOYAS is not responsible for any customs charges that may arise in the destination country.

Shipping costs, as well as free shipping for some countries, exclude islands or hard-to-reach territories. In this case, the order would be subject to a personalized quote, including the best shipping estimate, which would be sent to the customer for approval. If the quote is not accepted, we will issue a full refund and cancel the order.

If the package is returned due to an incorrect or incomplete address, the customer will be required to pay a €6 return shipping fee. In the event of withdrawal, the Return Policy will apply: a refund less a 10% restocking fee, plus shipping costs.