Shipping
We are proud to offer free shipping on all orders over €60!
All orders are shipped from our warehouse in Spain via Correos for the entire national territory and for international shipments.
They are delivered IN HAND with signature by your USUAL POSTMAN.
✦ Please allow 1-3 business days (during non-sale periods) and up to 7 business days (during sale periods) for our team to PREPARE and DISPATCH your order (unless you choose Express Shipping 24-48 business hours).
✦ Once your shipment has been prepared and dispatched, there are TRANSIT business days to receive your order.
✦ Tracked shipments can be tracked on the Correos website.
✦ Tracking number will be sent to you by email with shipping confirmation.
Shipping Information
PENINSULAR SPAIN
STANDARD SHIPPING
Standard shipping costs €2.95 or FREE if you spend €60 or more. Delivered by your usual courier in person and with signature required. Estimated shipping time is 1-7 working days once it leaves our warehouse.
SHIPPING WITH TRACKING
Tracked shipping costs €3.99. Tracked shipping by Correos (you will get a tracking number from origin to destination for your peace of mind. Estimated shipping time is 1-3 business days once it leaves our warehouse. (This shipping option is priority for us and will be shipped before standard shipping orders)
EXPRESS SHIPPING 24-48 WORKING HOURS
Express shipping costs 6.99€ . Our packaging team prioritises this service, so if you need your jewellery as soon as possible, please choose this option. Shipping with Correos Premium. Delivery takes place within 24-48 working hours (if the order is placed on a working day before 11:00 am), if it is placed after 11:00 am or during the weekend (or a bank holiday), it will be sent the following working day for delivery within 24-48 working hours. This is a service with delivery by hand and signature by your usual postman.
Orders placed with Express Shipping:
Before 11:00 am on Monday: arrive Tuesday or Wednesday.
Before 11:00 am on Tuesday: arrive on Wednesday or Thursday.
Before 11:00 am on Wednesday: arrive on Thursday or Friday.
Before 11:00 am on Thursday: arrive on Friday or Monday.
Before 11:00 am on Friday: arrive on Monday or Tuesday.
All orders placed after 11:00am on Friday and until 11:00am on Monday will arrive on Tuesday
BALEARICS
STANDARD SHIPPING
Standard shipping costs €6.99 or FREE if you spend €60 or more. Delivered by your usual courier in person and with signature required. Estimated shipping time is 2-4 working days once it leaves our warehouse.
EXPRESS SHIPPING
Express shipping takes 24-48 business hours (departing the next business day) and costs €8.99
CANARY ISLANDS, CEUTA AND MELILLA
STANDARD SHIPPING
Standard shipping costs €8.50 or FREE if you spend €100 or more. Delivered by your usual courier in person and with signature required. Estimated shipping time is 3-9 working days once it leaves our warehouse.
PORTUGAL
STANDARD SHIPPING
Standard shipping costs €4.99 or FREE if you spend €100 or more. Delivered by your usual courier in person and with signature required. Estimated shipping time is 3-4 working days once it leaves our warehouse.
EXPRESS SHIPPING 24-48 WORKING HOURS
Express shipping costs €8.99. Our packaging team prioritises this service, so if you need your jewellery as soon as possible, choose this option. Shipping with Correos Premium. Delivery takes place within 24-48 working hours from the time it leaves our warehouse.
Delivery is made within 24-48 working hours (if the order is placed on a working day before 11:00 am), if it is placed after 11:00 am or during the weekend (or a public holiday), it will be sent the following working day for delivery within 24-48 working hours. This is a hand-delivered, signature-secured service by your usual postman.
INTERNATIONAL SHIPPING
✦ All international orders have a shipping cost of €9.99 or FREE if you spend more than €100.
✦ We offer an express service to the USA which costs €29.99 and estimated delivery times are 1-4 working days. We will prioritise these during busy periods so they will be sent first.
✦ Unfortunately, we do not ship to the following countries at this time:
✦ Albania, Afghanistan, Bahrain, Bangladesh, Bosnia, Brunei, Guadeloupe, India, Indonesia, Iran, Iraq, Israel, Jordan, Kuwait, Kyrgyzstan, Laos, Lebanon, Maldives, Mongolia, Myanmar (Burma), Nepal, North Korea, North Macedonia, Oman, Pakistan, Palestinian Territories, Philippines, Qatar, Reunion, Romania, Russia, Sri Lanka, Syria, Taiwan, Tajikistan, Thailand, Turkmenistan, Uzbekistan, Vietnam, Yemen.
✦ Africa, Central America and South America.
Important note:
KHLOE JOYAS is not responsible if your order does not arrive on time due to periods of high shipping volume or due to problems with the transport company.
According to International Trade Regulations, KHLOE JOYAS is not responsible for any customs charges that may arise in the destination country.
Shipping costs and free shipping for some countries exclude islands or territories that are difficult to access. In this case, the order would be subject to a personalized quote including the best shipping quote, which would be sent to the customer for approval. If it is not accepted, we will proceed to fully refund the amount paid and cancel the order.
In the event of a return of the package due to an incorrect or incomplete address, the customer must pay the re-shipping costs of €6. In the event of withdrawal, the Return Policy will be applied: payment from which 10% of the Restocking Fee is deducted, plus shipping costs.
Return policy
RETURNS IN SPAIN
WE EXTEND THE RETURN PERIOD UNTIL 01/15/2025 (For orders placed from 11/24/2024 to 12/31/2024.
We want all our customers to be satisfied with their orders. However, if this is not the case, you have 14 calendar days to return your item(s) from the delivery date.
✦ Returns are not accepted on Discounted , Sale, Outlet, Last Chance or Special Price products.
Personalized items cannot be returned or exchanged.
For hygiene reasons, earrings are not eligible for exchange or return.
Orders resulting from Sweepstakes, Prizes and Gifts cannot be exchanged or returned.
✦ All products must be returned unused , with tags unremoved , with all packaging, bags, etc. Ready to be re-sold.
If not, we will reject the return and return it to you at your expense.
✦ To request a refund: log in to your customer account.
✦ To return the item(s) you must send it to us with acknowledgement of receipt and tracking number . And you must provide us with the tracking number.
If you prefer, we can provide you with a return label that expires in 3 business days, at a cost of €6 that will be deducted from the amount of your return.
✦ We will check that the item is in perfect condition (ready for sale) and approve the return.
In the event that the product is not in perfect condition, we will return the product to the customer at their expense.
✦ We reserve the right to deduct the original shipping cost from the refund amount if you are no longer eligible for free shipping.
(If the product to be returned was not in the original order, free shipping would not have been included because the minimum amount to have free shipping would not have been reached).
✦ KHLOE JEWELS carefully checks and photographs each product before it is shipped, but if you receive a defective product , please contact us within 24 hours of receiving the package and we will send you a new one as soon as possible.
✦ Please allow up to 7 days from receipt of item for us to process returns during sale periods.
CHANGES IN SPAIN
✦ You have 14 calendar days to exchange your item(s) from the delivery date.
✦ All products must be returned unused , with tags unremoved , with all packaging, bags, etc. ready to be re-sold.
If not, we will reject it and return it to you at your expense.
✦ Earrings cannot be returned or exchanged for hygiene reasons.
Personalized items cannot be returned or exchanged.
Raffle and gift products cannot be returned/exchanged.
✦ Log in to your customer account to request the change.
✦ You must send us the product with acknowledgment of receipt and tracking number . And you must inform us of the tracking number.
If you prefer, we can provide you with a return label that expires in 3 business days, at a cost of €6 .
The shipping of the new product for which the exchange is being made will be at our expense.
✦ KHLOE JOYAS carefully checks and photographs each product before it is sent, but if you receive a defective or damaged product, please contact us within a maximum of 24 hours from receiving the package and we will send you a new one as soon as possible.
INTERNATIONAL RETURNS AND EXCHANGES
✦ Return postage is the customer's responsibility (with tracking and return receipt) and the original shipping cost is non-refundable.
✦ If we receive your order outside of the 14 day period, we reserve the right to refuse your return and send it back.
✦ We reserve the right to deduct the cost of the original shipping from your refund if you are no longer eligible for free shipping.
✦ If you are returning products from outside Spain, please mark on the customs declaration that these are returned products or there may be additional customs charges.
✦ You have 14 calendar days to return your item(s) from the delivery date.
✦ There is a 10% restocking fee on the value of the returned item(s), which will be deducted from your refund amount. (This fee does not apply to Exchanges).
✦ Returns are not accepted on Discounted , Sale, Outlet, Last Chance or Special Price products.
Personalized items cannot be returned or exchanged.
For hygiene reasons, earrings are not eligible for exchange or return.
Orders resulting from Sweepstakes, Prizes and Gifts cannot be exchanged or returned.
✦ All products must be returned unused , with tags unremoved , with all packaging, bags, etc. ready to be re-sold.
If not, we will reject the return and return it to you at your expense.
✦ To request a refund: log in to your customer account.
✦ To return the item(s) you must send it to us with acknowledgment of receipt and tracking number . And you must inform us of the tracking number.ution.
✦ We will check that the item is in perfect condition (ready for sale) and approve the return.
In the event that the product is not in perfect condition, we will return the product to the customer at their expense.
✦ We reserve the right to deduct the original shipping cost from the refund amount if you are no longer eligible for free shipping.
(If the product to be returned was not in the original order, free shipping would not have been included because the minimum amount to have free shipping would not have been reached).
✦ KHLOE JEWELS carefully checks and photographs each product before it is shipped, but if you receive a defective product , please contact us within 24 hours of receiving the package and we will send you a new one as soon as possible.
Right of withdrawal
If you are contracting as a consumer and user, you have the right to withdraw from this contract within a period of 14 calendar days without the need for justification. (Except for personalized items).
The withdrawal period will expire 14 calendar days after the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the items or, if the items comprising your order are delivered separately, 14 calendar days after the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the last of those items.
To exercise the right of withdrawal, you must notify Khloe Joyas, by sending an email to shop@khloejoyas.com with the order number, the item, the reason for the return and your contact details, of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post or email). You may use the model withdrawal form at the end of these Conditions, although its use is not mandatory. To comply with the withdrawal period, it will be sufficient for the communication regarding the exercise by you of this right to be sent before the corresponding period expires.
Consequences of withdrawal
In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs to the initial delivery address (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract (and once we have received the goods).
Notwithstanding the foregoing, we may withhold reimbursement until we have received the items back or you have supplied evidence of having sent back the items, whichever is the earliest.
In the case of Discounted, Sale, Outlet or Special Price products: exchange or return will not be accepted.
Personalized items cannot be exchanged or returned.
For hygiene reasons, earrings cannot be exchanged or returned.
You must request the return on our website via a courier, without any undue delay and, in any case, within a maximum period of 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before said period has expired. Once the period of 14 calendar days has elapsed without Khloe Joyas being in possession of the items you wish to return, you will lose the possibility of a refund.
You will be responsible for the direct cost of returning the goods.
In the event of handling other than that necessary to establish the nature, characteristics and functioning of the items, you will be liable for any resulting decrease in value.
Exclusions and particularities
You will not have the right of withdrawal in the case of the supply of personalized items .
Your right to withdraw from the contract will apply exclusively to those items that are returned in the same condition in which you received them. No refund will be made if the item has been used beyond just opening it, for products that are not in the same condition as when they were delivered or that have suffered any damage, so you must take care of the product(s) while they are in your possession. Please return the item using or including all its original packaging, instructions and any other documents that may accompany it.
Returns via courier:
You must contact us through our return request so that we can provide you with a Return Label (the cost is €6).
In the event that you do not wish to return the products via the above option, you will be responsible for the return costs. Please note that if you decide to return the items to us postage collect we will be entitled to charge you for any costs we may incur.
After examining the item, we will inform you whether you are entitled to a refund of the amounts paid using the same payment method or a credit card (depending on the type of item). The refund will be made as soon as possible and, in any case, within 14 days from the date on which you informed us of your intention to withdraw. However, we may withhold the refund until we have received the goods back, or until you have provided proof of having returned the goods, depending on which condition is met first. The refund will always be made using the same payment method that you used to pay for the purchase.
You will bear the cost and risk of returning the products to us, as indicated above. If you have any questions, you can contact us by email at shop@khloejoyas.com
Please note that, once the order has been delivered, if you exercise the legal or contractual right to withdraw, when you are the one who organizes the transport of the order, without said service having been offered by us, we will not be able to assume the risk of the return package when it refers to causes not attributable to Khloe Joyas.
Please note that you will be responsible for the contents of the return package when using any of the return options offered by Khloe Joyas. In the event of an error in the contents of the return package not attributable to Khloe Joyas, we will be authorized to pass on the corresponding costs to you if it is possible to manage the return of the package to you.
In any case, the rights and actions recognized by current legislation remain intact.
Example/model withdrawal
Withdrawal form (you should only complete and send this form if you wish to withdraw from the contract)
A/A. KHLOE JEWELRY and email shop@khloejoyas.com
I hereby inform you that I am withdrawing from my contract of sale of the following property:
Order no.:/Received on:
Consumer Name:
Consumer address:
Signature of the consumer (Only in case of submission in paper form)
Date:
(Delete what does not apply)
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FQA - Khloe Joyas
How long will it take for my order to arrive?
Mainland Spain: 1-3 business days.
Europe: 4-10 business days
International: 7-15 business days.
Orders placed on weekdays before 11:59 a.m. CET will generally ship the same business day. Orders after 11:59 a.m. CET will leave the next business day.
* Personalized items require a period for their creation that ranges between 1-3 weeks.
How much is the shipping?
Shipping in Spain: FREE
European Union shipping with tracking: € 8
Tracked international shipping outside the EU has a flat rate of € 15 with some exceptions.
Can I return the product?
Yes. You have 30 days after receiving your order to request the return of unused and undamaged products.
Where do you ship from?
We do everything internally from our headquarters in Madrid, Spain.
Please contact us at khloejoyas@gmail.com with any questions.
How should I care for my jewelry?
Avoid contact with harsh chemicals, moisture, and friction to prolong your jewelry. Clean your jewelry regularly with a soft cloth to restore shine. See our Jewelry Care page for more details.
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